![]() The only similarity between the two streams is the Answered ACD Queue Calls record, which is generated for both the SMDR and ACD streams when an ACD call is answered, depending on PBX programming. Each stream is generated independently and has its own set of control attributes within the PBX. The two streams are referred to as the Station Message Detail Recording ( SMDR) stream and the Automatic Call Distributor ( ACD) Real-time events stream.Įach stream connects the Contact Center Management Enterprise Server to the PBX using a serial com port or a TCP/IP network connection. ![]() If your contact center uses Mitel Contact Center Solutions and the Mitel SX-2000 or 3300 ICP, all data used in reports and real-time monitors are generated from two PBX data streams.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |